FAQ

1. What is the Dear Big Ticket Programme?

Dear Big Ticket is an innovative programme that started in 2018, and grants wishes such as funding medical operations, paying for education, and facilitating amazing family reunions!

2. When will Dear Big Ticket Series 3 take place?

Dear Big Ticket Series 3 will run in Summer 2025, spanning three months from July to September:
  • July: Submit wishes.
  •  August: Public voting.
  • September: Reveal winners and grant their wishes.

3. How much does it cost to submit a wish? 

It is free to submit your wish to Dear Big Ticket. 

4. How can I submit a wish? 

Go to www.bigticket.ae and click on the Dear Big Ticket banner. Then either select create a Big Ticket account, or if you have an account enter your valid username and password.
Make sure your wish fits into one of the five categories listed below:

  • Health and wellbeing.
  • Education.
  • Housing and accommodation.
  • Business and entrepreneurship.
  • Family Reunion.

You can now submit a wish of up to 1,000 characters or a MP4 video of up to 1 minute (10mb).

5. What advice do you have about making a wish? 

We’d love to hear about your wish-so be honest, be original, and don’t hold back! The more details you share, the better we’ll understand what your wish is and why it matters to you.
Just a quick note: the maximum budget to make your wish come true is AED 100,000, so try to keep your request realistic and achievable within the limit. Dream big-but also dream smart!

6. Who is eligible to participate?

The programme is open to anyone over 18 years old and living in the UAE. To submit a wish, you must have a Big Ticket registered account. 

7. What happens after I submit my wish? 

Once you submit your wish, you’ll receive a confirmation email thanking you and letting you know we’ve received it. If you don’t see the email in your inbox, please check your spam or junk folder. Still can’t find it? Feel free to contact our helpdesk on 02 2019 244 for assistance.
All wishes are scored by AI and reviewed anonymously by three independent committees. Each week, the top five shortlisted wishes will be turned into videos and shared for public voting.

8. How are the winners selected? 

Each week, we’ll spotlight 5 shortlisted videos. Then it’s over to the public – you’ll vote for your favourites!
The 2 videos with the most votes each week will have their wishes granted. It’s all about what resonates most with the community. Winners will be officially revealed in September, so stay tuned and keep voting.

9. What if my wish is not selected?

You will receive an email after the shortlisted videos are revealed, informing you that your wish was not selected for Dear Big Ticket Series 3.

10. What are the key dates for Dear Big Ticket Series 3?

  • 3rd July: Announcement during BT Live draw show.
  • 7th July: Wish submissions open.
  • 27th July: Last day to submit a wish.
  • 4th August: Public voting begins.
  • 1st September: Winners start to be revealed.
  • 30th September: Series 3 concludes. 

11. How can I vote for my favorite wish?

Voting will commence on 4th August. Visit the Big Ticket website at www.bigticket.ae and follow the steps below.
  • Click on the “Dear Big Ticket” banner, then sign into your registered Big Ticket account.
  • View the five shortlisted videos for that week and click to vote for up to 3 of your favourites each week!
  • Every Monday five new videos will be uploaded. Voting will be open for three weeks in August.

12. How many winners will there be in Series 3?

During Season 3 there will be 6 winners as voted by you – the 2 wishes with the highest public votes each week, over the 3 weeks wish voting period will win Dear Big Ticket.

But that’s not all, the 3 remaining shortlisted videos each week will be given a AED10,000 consolation prize.

13. Is there a maximum value that will be given to grant the wish? 

Yes, the 2 winners from each week will receive AED100,000 to fulfill their wish.

14. What happens if my wish is not granted? 

You will receive a notification email informing you that your wish has not been shortlisted, but you can still vote for your favourite wishes and by doing so you could win 1 of 5 Big Tickets. 

15. Can I submit more than one wish?

No, unfortunately you can only submit 1 wish during Dear Big Ticket Series 3.

16. Can I submit my wish in another language?

Yes, you can submit your wish in any language. Our team will ensure it is evaluated fairly.

17. Can I submit a wish for someone else over 18 years old?

No, but they can submit the wish themselves.

18. Can I submit a wish regarding my own children? 

Yes, but be aware they may be required to appear in a video if the wish is shortlisted.

19. Do I have to be in the shortlisted video? 

Yes, if your wish is shortlisted, you will need to participate in the creation of a video to share your story with the public for voting. This helps ensure transparency and engagement with the audience.

If you have any other questions, feel free to reach out to our Support Team by calling Big Ticket Helpdesk on +9712 2019244